She told me they would try but they are getting ready for the big move and requests like these are just silly. She told me to get a pen and I asked her to give me a second. She let out this big sigh and it sort of went down hill from there.
Apparently, the new hospital procedures when you enter everyone must show ID to obtain access (which is awesome) but she kept repeating for me not to forget mine otherwise I wouldn't be able to get in. Got it! I will have my ID. Then we went over where to go blah, blah, blah.
Then we got to the food issue. His surgery is at 8:30 am. *This is the same nurse I went around and around about making his surgery early. Remember how upset he was at the 1:30 one? I was going to try my hardest not to make that a repeat situation and she was a total b**ch the last time. Good to know things are consistent.* He can't have any solids after midnight and clear liquids up until up until 5:30. She asked me if I knew what clear liquids were and without me having time to answer started going over the list. Whatever. I asked if I could be transferred to anesthesia after our call because I wanted to see if they would let him have the clear liquids up until 6:30 like they did the last time. That set her off. She proceeded to let me know the person I talked to the last time was misinformed (another urology nurse and anesthesia were apparently both wrong) and if I didn't follow the strict guidelines it could result in a delay of operation, cancellation of operation, and worse case death during operation. I was shocked. I told her we did this the last time. Her response was we were very lucky. I was so upset after this call. Our last surgery wasn't the greatest of experiences and I truly thought the staff was incompetent then really doesn't ease my fears this time. Dr. Koyle is the best surgeon for the type of operation we need, I have no concerns about that. It's it is the pre and post-op care that scares me. I'm not quite sure where to go with this. She has the compassion, personality and manners of a wet mop.
Sucks. He needs the surgery and I am definitely not looking for an excuse to get out of it. My head says everything will be fine but heart says RUN!
What would you do?
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1 comment:
I think you should call that B@#%CH's boss and tell them about her lack of compassion and that you are totally disappointed in the way she treated you. If anything it will make you feel better and maybe she will get in trouble! Let me have a crack at the SNOT!!!
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